Terms of Service

1. Acceptance of Terms

By accessing or using DynoFlows services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access or use our services. These Terms apply to all visitors, users, and customers of DynoFlows.

2. Description of Services

DynoFlows provides cybersecurity services including but not limited to:

• • DMARC, SPF, and DKIM email authentication implementation
• • DNS security optimization and configuration
• • Website security headers and SSL/TLS implementation
• • Core Web Vitals and technical SEO optimization
• • AI-powered threat monitoring and detection
• • Security consulting and compliance services
• • 24/7 monitoring and incident response

3. User Accounts and Responsibilities

3.1 Account Creation

You may be required to create an account to access certain services. You must provide accurate, current, and complete information and keep your account information updated.

3.2 Account Security

• • You are responsible for maintaining the confidentiality of your account credentials
• • You must notify us immediately of any unauthorized access or security breach
• • You are liable for all activities that occur under your account
• • We recommend using strong, unique passwords and enabling two-factor authentication

3.3 Prohibited Uses

You agree not to use our services to:

• • Violate any applicable laws, regulations, or third-party rights
• • Transmit malicious code, viruses, or harmful software
• • Attempt to gain unauthorized access to our systems or other users' accounts
• • Interfere with or disrupt our services or servers
• • Use our services for illegal activities or to harm others
• • Reverse engineer, decompile, or attempt to extract source code

4. Service Level Agreement (SLA)

4.1 Uptime Guarantee

• • We guarantee 99.9% uptime for our monitoring services
• • Planned maintenance windows are excluded from uptime calculations
• • Service credits may be available for extended outages as per our SLA

4.2 Response Times

• • Critical security incidents: Within 15 minutes
• • High priority issues: Within 2 hours
• • Standard support requests: Within 24 hours
• • General inquiries: Within 48 hours

5. Payment Terms

5.1 Fees and Billing

• • All fees are quoted in Euros (€) unless otherwise specified
• • One-time setup fees are due upon service commencement
• • Recurring fees are billed monthly or annually as agreed
• • All prices are exclusive of applicable taxes and duties

5.2 Payment Methods

We accept various payment methods including credit cards, bank transfers, and digital payment platforms. Payment is due within 30 days of invoice date unless otherwise agreed.

5.3 Refunds and Cancellations

• • 30-day money-back guarantee for new customers
• • Refunds are processed within 14 business days
• • Cancellations must be requested in writing
• • No refunds for setup fees after service implementation

6. Intellectual Property Rights

6.1 DynoFlows IP

All content, software, and materials provided by DynoFlows are protected by intellectual property laws. You receive a limited, non-exclusive license to use our services for their intended purpose.

6.2 Customer Data

You retain all rights to your data and content. You grant us a limited license to process your data solely to provide our services as outlined in our Privacy Policy.

7. Limitation of Liability

7.1 Service Limitations

While we strive to provide comprehensive cybersecurity protection, no security system is 100% foolproof. Our services reduce but do not eliminate all security risks.

7.2 Liability Cap

Our total liability for any claim arising from these Terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim, or €1,000, whichever is greater.

7.3 Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

8. Indemnification

You agree to indemnify and hold DynoFlows harmless from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of third-party rights.

9. Data Protection and Privacy

We are committed to protecting your privacy and complying with applicable data protection laws, including GDPR and CCPA. Our data handling practices are detailed in our Privacy Policy.

• • We process personal data only as necessary to provide services
• • We implement appropriate technical and organizational security measures
• • We respect your rights regarding your personal data
• • We may act as a data processor for services involving your customer data

10. Termination

10.1 Termination by You

You may terminate your account at any time by providing 30 days written notice. You remain responsible for all fees incurred before termination.

10.2 Termination by Us

We may suspend or terminate your access immediately if you violate these Terms, engage in fraudulent activity, or pose a security risk.

10.3 Effect of Termination

• • Your access to services will cease immediately
• • We will provide reasonable assistance with data export
• • Confidentiality obligations survive termination
• • Outstanding fees remain payable

11. Force Majeure

Neither party shall be liable for any failure to perform due to causes beyond their reasonable control, including natural disasters, war, terrorism, cyber attacks, government actions, or other unforeseeable circumstances.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of [Jurisdiction - to be specified based on business location], without regard to conflict of law principles.

12.2 Dispute Resolution

• • We encourage resolving disputes through direct communication
• • Mediation may be pursued before formal legal proceedings
• • Courts of [Jurisdiction] have exclusive jurisdiction
• • EU customers may access EU dispute resolution mechanisms

13. Changes to Terms

We may update these Terms periodically to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes via email or website notice at least 30 days before they take effect.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.

15. Contact Information